Services Terms and Conditions

 

Services Terms & Conditions


COLOUR + LIGHTENING WORK
  • With all lightening and colour work, your stylist will ask you about what your previous hair history and haircare routine when you arrive for your consultation. There are certain products that may compromise the condition of your hair and may require a strand test being performed prior to your service starting to ensure your hair is in a condition to begin your service. The health of your hair is our no 1 priority and we thank you for sharing this information with us. Additional costs – the package prices above are reflective of what is included in the packages only. Depending on your desired end result or your inspiration picture, you may be required to have service enhancers to achieve this for you. Your stylist will do a full consultation with you prior to starting your appointment in which a price breakdown and quote will be discussed with you prior to starting your appointment. Please refer to our Service Enhancer menu for more details.
  • Global Lightening - if regrowth is past 6 weeks an additional $100 will be added to the service
  • 6 Highlights & Toning Gloss - is for highlights only, not all over

      SEASONAL SPECIALS
      • Not to be used in conjunction with any other offer.
      • Use code MTW at time of checkout if booking online.
      • Only valid on selected services:
        • Lighten & Brighten
        • 1/2 Head Highlights
        • Ultimate Full Head Highlights
        • Regrowth Refresh
        • Global Colour Refresh
        • Deluxe Global Refresh
      • You must mention offer to your stylist to redeem discounted price.
      • Please note promotional images used are for display only. End results may vary.
      • Additional Cost for Length.
      • Valid from Monday to Wednesday Only.
      • Not redeemable at Stefan Studio Salons
      • Not Valid For Public Holidays.
      • Discounts are applied only to the package price and does not include additional charges (eg, length etc)

      NEW CLIENT OFFER

      • Not to be used in conjunction with any other offer.
      • You must mention offer to your stylist to redeem discounted price.
      • Please note promotional images used are for display only. End results may vary.
      • Additional Cost for Length. 
      • Not Valid For Public Holidays.

      50% OFF SMOOTHING & STRAIGHTENING

      • Not to be used in conjunction with any other offer.
      • To redeem book through our app to get special code.
      • Only available on Tuesday's and Thursday's.
      • Only valid on:
        • Nanoplasty Straightening Service
        • Aura Smoothing Deluxe Service
      • You must mention offer to your stylist to redeem discounted price.
      • Please note promotional images used are for display only. End results may vary.
      • Additional Cost for Length. 
      • Not Valid For Public Holidays.

      REFER A FRIEND

      • Not to be used in conjunction with any other offer.
      • Applied to NEW guest's only.
      • Only applicable to full-priced services.
      • You must mention offer to your stylist to redeem discounted price.
      • Referral is valid for 3 months
      • Referrer's discount received once the referee has attended the booking and paid in full.
      • Offer only valid for services.
      • Valid from Monday to Friday Only. 
      • Not Valid For Public Holidays.
      • Only valid Monday and Tuesday from 1.00pm - 5.30pm
      • You must present your physical student ID card, expired cards will not be accepted.
      • Only available on selected packages
        • Lush Style Cut
        • Smoothing Style Cut
        • Global Colour Refresh
        • 1/2 Head Highlights
        • Full Head Highlights
      • Not to be used in conjunction with any other offer.
      • You must mention offer to your stylist to redeem discounted price.
      • Please note promotional images used are for display only. End results may vary.
      • Additional Cost for Length. 
      • Valid from Monday and Tuesday between 1pm - 5:30pm 
      • Not Valid For Public Holidays.

      CANCELLATION POLICY

      Appointments
      • We kindly ask for 24 hours notice of cancellation of an appointment.
      • Our Salon Support team make every effort to confirm and accommodate appointments. If we are unable to confirm your appointment, we reserve the right to add your appointment to our waiting list and will be in contact with you before doing so. 
      • We will make every effort to accommodate late arrivals but we cannot guarantee completeness of the service that has been booked.

      CARD SURCHARGE
      Please note all card transactions incur a surcharge of 0.55% and 2% for Amex. Thank you for your understanding.

      STEFAN HAIR STUDIO 
      Stefan Hair Studios are full service salons. Stefan Hair Studio pricing may differ from Stefan salon pricing. Please click here for Stefan Hair Studio Pricing.

      ADDITIONAL LENGTH
      Additional length is charged on all packages.

      • Medium hair is classified from ear lobe to shoulder and is an additional cost of $20.
      • Long hair is classified from shoulder onwards and is an additional cost of $30.